Refund policy

We want you to love your Eleven Percent pieces. If something isn't right, here is how we handle it.

Return window

You can request a return or exchange within [7] days of receiving your order.

Eligibility

Items must be unworn, unwashed, and in their original condition with tags attached.
Items must be returned in their original packaging.
Proof of purchase (order number) is required.

Non-returnable items

Items worn, washed, altered, or damaged after delivery.
[Sale / final-sale items, accessories, or limited drops, edit as needed.]

Damaged or wrong items

If you receive a damaged, defective, or incorrect item, contact us within [48 hours] of delivery with your order number and photos. We will replace it or refund you in full, and we cover the return shipping.

How to request a return

Email [elevenpercent.co@gmail.com] with your order number and the reason.
We will confirm and give you return instructions.
Send the item back, or we arrange pickup, as instructed.

Refunds

Once we receive and inspect your return, we will notify you. Approved refunds are issued to your original payment method (or as store credit, if you prefer) within [7–14] business days. Original shipping fees are [non-refundable]. Return shipping costs are [paid by the customer], except for damaged or wrong items.